Privacy Policy | The Soc Shop – Schedule of Condition Reports

Last Updated: 09/05/25

1. Introduction

The Soc Shop (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By engaging with our services or using our website, you consent to the practices described in this policy.

2. Who We Are

The Soc Shop
Email: hello@thesocshop.com
Phone: 0800 612 6142
We provide schedule of condition works, including property assessments, documentation, and reporting services.

3. Data We Collect

We may collect and process the following personal data:

Identity Data: Full name, title, date of birth, and job title.
Contact Data: Address, email address, phone number.
Financial Data: Payment information, bank account details.
Property Data: Information relating to property conditions, photographic evidence, and inspection reports.
Technical Data: IP address, browser type, device information, and website usage data.
Communications Data: Emails, messages, and other correspondences.

4. How We Collect Data

We collect data through the following methods:

Direct interactions (e.g., emails, phone calls, online forms).
Automated technologies (e.g., website cookies, analytics tools).
Third parties or publicly available sources (e.g., property agents, public records).

5. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage schedule of condition services.
To process payments and maintain financial records.
To respond to inquiries and provide customer support.
To comply with legal obligations and regulatory requirements.
To improve our services and website functionality.
To send marketing communications (with explicit consent).

6. Lawful Basis for Processing Data

We process personal data under the following lawful bases:

Contractual Necessity: Processing data to fulfil a contract with you.
Legitimate Interests: For our business operations and to provide our services effectively.
Legal Obligation: Complying with laws and regulations.
Consent: When you have provided explicit consent (e.g., for marketing communications).

7. Data Sharing and Disclosure

We may share your data with:

Service providers (e.g., IT support, payment processors).
Professional advisors (e.g., lawyers, accountants).
Government bodies and regulatory authorities (when legally required).
Third parties with your consent.

We do not sell personal data to third parties.

8. International Transfers

If we transfer your data outside the UK, we will ensure that it is protected by appropriate safeguards, such as the use of Standard Contractual Clauses or other legally recognised transfer mechanisms.

9. Data Security

We implement robust security measures to protect your personal data, including:

Secure servers and firewalls.
Data encryption.
Access control and authentication protocols.
Regular security audits and staff training.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Data retention periods will be determined based on the nature of the data and relevant legal requirements.

11. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data (subject to certain conditions).
Right to Restrict Processing: Request the restriction of data processing.
Right to Data Portability: Request a transfer of your data to another service.
Right to Object: Object to data processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time.

To exercise your rights, please contact us using the contact details provided above.

12. Complaints and Concerns

If you are unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://www.ico.org.uk
Phone: 0303 123 1113

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes via our website or email.